Get help with MyKeep
For the most useful support, include a short description of what happened, what you expected, and the steps that led to the issue. Add your device model and app version if you know them.
Support email
[Replace with your monitored support email]
Setup: Replace the support email placeholder with an address you actively monitor. Then turn it into a
mailto: link in support.html.MyKeep troubleshooting
- Close and reopen MyKeep, then check whether the issue remains.
- Check that you’re using the latest version available from the official KeepLabs download page.
- Restart your device if the app appears temporarily unresponsive.
- If the issue continues, contact support and describe the steps to reproduce it.
If you’re unsure how a troubleshooting step could affect your data, contact support before proceeding. Avoid uninstalling the app or clearing its storage unless you understand the effect on your data and have confirmed whether a backup exists.
Read about MyKeep
Visit the product page for confirmed information about the app, its release, and privacy.
View MyKeep ↗